FAQ(E-CoMart)

1.What is E-CoMart™?

E-CoMart™ is a revolutionary Business-to-Business e-marketplace for consumer-finished goods where businesses from all over the world can easily and effectively FIND each other, COMMUNICATE and TRADE.

2. What are the main services that E-CoMart™ provides?

Product Oriented Auto Matching™ service

For Sellers - E-CoMart™ is a New Global Marketing Channel. Sellers are able to create their own product/stock profiles simply and rapidly from their desktop. Once the product profile is posted to the website, the system will automatically send it to all the buyers from around the world who have expressed an active desire to buy a product in this SPECIFIC category. For Buyers - E-CoMart™ is a Global one-stop shop for Consumer-Finished Goods. Buyers Identify their exact buying needs and the system then finds the products for them. Each time a new seller from around the world posts a new product that matches the buyer’s need, information regarding this product will automatically be sent to the buyer.

Trade Management Tools

Sellers and Buyers – can use E-CoMart's Trade Manager™, their own personalized trade management and communication tool. The Trade Manager summarizes everything that the user needs to know regarding his/her selling/buying activities.

Community Services

Enjoy E-CoMart's Community Zone, offering different value-added services to promote international trade. These services include business and industry news and information, company references, business opportunities, industry forums (buletin boards) and much much more.

Advanced Search Tools

E-CoMart™ operates the most advanced search tools (guided and free search) for locating products, stocks, companies and business opportunities from all over the world.

3.Who can join and use E-CoMart™?

E-CoMart™ is a business to business trading platform. Consumers are not allowed to register. E-CoMart was originally created in order to cater to the needs of small and medium-sized suppliers from around the world. However, if you are a alrge supplier, you may also join the E-CoMart™ community. Typical buyers range from small retailers and wholesalers to large buyers and retail chains.

4. Do I have to register my business in order to enjoy E-CoMart™ services?

You may use E-CoMart™ without becoming a member, but a lot of useful information and services will not be available to you. It is highly recommended that you register at E-CoMart™ in order to enjoy all that this web site has to offer.

5. How much does E-CoMart™ membership cost?

Both Basic and Gold E-CoMart™ memberships are now free of charge !

6. What is the E-CoMart™ Product Classification System©?

The E-CoMart™ Product Classification System enables sellers and buyers to find each other based on their exact needs. To allow for automatic matching, both buyers and sellers need to identify their needs using the E-CoMart category tree©.

The category tree consists of many product types within a specific industry. E-CoMart's classification system is the most detailed system available anywhere. It consists of more than 10,000 products types (only for the consumer goods industries!).

The Category Tree is a list of categories & sub-categories, in which all of E-CoMart’s products, stocks and purchase requests are organized. There are up to four sub-categories in every branch of the "tree".

If you have difficulty defining the category path that you need, or if the desired category is not active, please contact: service@e-comart.com

The E-CoMart Classification System© and the category tree are the exclusive property of E-CoMart™ and are protected by international law. The law prohibits any copy or other use!!

1. How do I become an E-CoMart™ member?

In order to become an E-CoMart™ member, you need to fill out and submit the Registration form. Filling out the first registration form will provide you with a Basic Membership. You may continue to Gold Membership registration immediately after completing the Basic Registration, or at any other time in the future.

2. What is Basic Membership?

Basic Membership to E-CoMart™ allows you to view and search for information about companies, products, stocks and Purchase Requests, and to contact other members of E-CoMart. Basic members cannot publish Products or Stocks for sale, cannot publish Purchase Requests, and are also not entitled to publish their Company Profile on E-CoMart™.

3. What is Gold Membership?

Gold Members can all create their own Company Profile - a powerful promotion tool. They also enjoy access to the value-added services of the E-CoMart Community. In addition, Gold Sellers can post Product and Stock Profiles, while Gold Buyers can also post Purchase Requests and Business Opportunities.

4. How do I login and logoff?

To use E-CoMart™ and enjoy all the special services that E-CoMart™ provides, you simply need to login. Click the login button, fill out your login name and password, and press login. To logoff, click the logoff button.

1. What is the E-CoMart™ Sell Zone?

The Sell zone provides a premier opportunity to promote and sell your company’s products and stocks to all E-CoMart's international members and visitors to the site.

2. How do I publish my Products or Stocks for sale?

Posting a product or stock through E-CoMart™ sell zone is quick, effective and free for gold members. Simply fill out the product/stock form and submit to create your product/stock profile.

3. What is a Product or Stock Profile?

Product or stock profiles are active webpages that look just like a catalog. By filling out the product or stock form, a special E-CoMart Product/Stock profile will be created, containing all the information you have provided regarding any specific product or stock.

4. Who can view my Product/Stock profiles?

International E-CoMart™ members and non-members will be able to view your profiles. The members will also be able to contact your company. The members who have expressed an active desire to buy products in your type of category, will receive your profiles automatically to their Trade Manager™.

5. How can a seller search for Purchase Requests?

You can search for Purchase Requests using the E-CoMart™ Category Tree, or by using the Quick Search. You may contact companies that published the requests simply by clicking on one of the requests to go to the Purchase Request profile.

1. What is the E-CoMart™ Buy Zone?

The E-CoMart™ Buy Zone is where you can find the products and stocks you are looking for - quickly and easily. In the Buy Zone you may either use the guided search (category search) or the free search (search engine key words). Advanced buyers typically will not use the Buy Zone, alternatively they would log in to their own Trade Manager to gain immediate access to the product they are looking for...

2. How do I use the Category Tree in order to find Products or Stocks?

Simply select the main category you are interested in and keep on selecting the relevant sub-categories. After selecting the final sub-categories, a page will be displayed, presenting all the matching Products and Stocks.

3. How do I use Quick Search in order to find Products or Stocks?

By using Quick Search, you can look for Products and Stocks using one or more specific criteria. Select and fill out one or more of the following fields in the Quick Search Box: Product/Stock name, related key word, source of origin, price range. Proceed to press the Search button, and view the result pages of the Products/Stocks which match your search criteria. You may also use Quick Search, when searching within a specific category or sub-category.

4. How can I contact companies that published Products or Stocks for sale?

At the results page, check the items regarding which you wish to send a message, and click “Make Inquiry”. Fill out the inquiry and press 'Send'. Sending an inquiry is also available from the Product/Stock Profile.

5. How can a buyer publish a Purchase Request?

In order to publish a Purchase Request, you need to fill out the Purchase Request form. After filling in the details, submit the form, and check your Purchase Request profile.

6. What is a Purchase Request Profile?

This is the profile of your Purchase Request, as published at E-CoMart™. The profile includes all the details you provided in the Purchase Request form.

7. Who can view my Purchase Request Profile?

Your Purchase Request profile can be viewed by E-CoMart™ members and non- members. Suppliers who are able to provide you with your desired product, will receive your request automatically to their own Trade Manager™.

1. What is the E-CoMart™ Community Zone?

The Community Zone is the heart of the E-CoMart™ business marketplace, where business professionals from around the world can communicate and enjoy access to a host of value-added services for facilitating international trade.

2. How do I improve my communication channels with other members?

Download the latest technology to communicate with other E-CoMart™ members around the world. We strongly recommend that you download integrated programs such as ICQ, NetMeeting, Babylon and Explorer 5.

3. What are the E-CoMart™ Forums, and how do I use them?

Just connect! Exchange your ideas, experiences, tips, warnings, questions, etc., with like-minded business professionals in international companies that are active in your specific industry. The Forums are conveniently arranged by industrial categories.

4. How can I view or publish Business Opportunities?

Not operational yet.

5. How can I view or publish references about other companies?

Not operational yet.

1. What is the E-CoMart Trade Manager™?

The Trade Manager™ is E-CoMart's friendly and easy to use - Trade Management Tool. Through the Trade Manager, users may gain immediate access to all the information they need.

The Trade Manager™ serves as a daily business tool. Buyers and sellers are able to control and monitor all trading activities at E-CoMart™. Buyers are able to follow up on new products or sellers that match their needs. Sellers can follow up on their posted products and connect with target buyers.

2. What is the "Buy" folder and how do I use it ?

The Buy Folder is where gold buyers at e-comart™ receive the targeted profiles of products, stocks or purchase requests. From the Buy Folder they are able to sort the profile according to different criteria, they are able to bookmark the products and they are able to contact the sellers.

3. What is the "Sell" folder and how do I use it ?

The Sell Folder is where gold sellers are able to follow up on the products they are selling. They can view statistics about the products and they may find new buyers in their buying categories.

4. What is the "Mailbox" folder and how do I use it ?

The E-CoMart™ Mailbox is a communication tool that allows you to easily view, manage and store messages sent and received through the E-CoMart™ system. The Mailbox contains three sections: Inbox, Outbox, and Archive. To use the Mailbox, click ‘My Mail ’ on the Trade Manager tool bar.

5. What is the "Bookmark" folder and how do I use it ?

The Bookmark Folder is where you keep all your marked profiles. You may read your remarks on the profiles and you may change or delete all the bookmarks.

6. What is the "My Settings" folder and how do I use it ?

The Trade Manager™ allows you to update or delete your published profiles. To Update your Company Profile, product profile, stock profile or purchase request, first access the profile and then either change it or delete the profile.

1. What should I do if I encounter technical problems when I use E-CoMart™?

Contact our support at at: support@e-comart.com.

2. What browser is best for using E-CoMart™ ?

The E-CoMart™ web pages are designed to be viewed using Microsoft Internet Explorer 3.0 or above or Netscape 3.0 or above.

3. How do I upload image files and text files, and what kind of files can I upload?

To upload an image: Press the 'browse' button next to the text box (in the upload window). Select the file you want to upload and press 'open'.
To upload a text file: Follow the same procedure.

After selecting the required files, press 'Submit Query'. You will receive a message stating that your files have been uploaded successfully. The maximum file size that may be uploaded is 40KB. If you exceed this limit, you will be alerted, and the upload will not be completed.

Image files should be either GIF or JPG files. Text files should be formatted as PDF or DOC files.

4. What can I do, if I have forgotten my Password?

Open the login window by pressing the login button. Click on 'Forgot Your Password', enter your e-mail address and click 'send'. You will soon receive an e-mail message from E-CoMart, containing your Login name and Password.


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